A case like this one, where the city first tries to collect after 3 years, is clearly too long, AKA Business As Usual

http://abclocal.go.com/wtvg/story?section=news/iteam&id=7645217" The utilities commissioner Don Moline told 13abc that the city is looking to staff a new collection office, one of the changes from our first investigation. The goal is to begin the process sooner. A case like this one, where the ...